I'm in the United Kingdom or Mexico. Why aren't you shipping here?
Due to changes in how VAT is handled, the only thing we can now ship to the United Kingdom are our books, as they are not taxable.
Due to new RFC requirements in Mexico as of January 1, 2025, we are unable to ship there as well.
Last updated: January 04, 2025 15:46
I live outside of the US. Will I have to pay VAT and/or customs fees?
You are responsible for all customs and duty fees. This is because these fees are set by your country, and we have no control over if they are charged or how much those fees are. We will not falsify customs forms, as we very much enjoy not breaking the law.
Last updated: January 04, 2025 15:43
Will I get a tracking number?
Yes, a tracking number is generated when Meg packages your order. There might be a delay of a day or so before it gets dropped off at the post office. There is also sometimes a tracking delay if the item doesn’t get scanned before it starts moving through the system.
Last updated: January 04, 2025 15:44
What mail service do you use for shipping?
We utilize USPS for all of our shipping.
Last updated: January 04, 2025 15:44
When will my package arrive?
Items shipped within the US can take between 3-5 days to arrive after it’s been shipped.
International orders can take between 2-7 weeks to arrive, depending on how fast your customs processes packages. Please note that once a package has left our office that we know as much about it as you do. If you package has not arrived after seven weeks, we will replace it.
Last updated: January 04, 2025 15:45
When do you plan to ship?
We plan to start shipping by the end of May 2025 but hopefully earlier!
Last updated: March 01, 2025 15:02
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.